TO PURCHASE ANY OF OUR PRODUCTS / SERVICES (SUBS) YOU MUST AGREE TO THE FOLLOWING TERMS.

1: NEW CUSTOMERS - TO REGISTER / ORDER PLEASE MAKE SURE YOU HAVE TRIED A FREE 24HR TRIAL FIRST BEFORE ORDERING A PAID SUB.
2: SORRY THERE IS USUALLY NO REFUND AS WE CAN’T GET REFUNDED FROM THE SUPPLIER ONCE A SUB HAS BEEN CREATED. IF YOU HAVE ISSUES WE WILL TRY OUR BEST TO ASSIST YOU. IF THE ISSUE IS YOUR END FOR EXAMPLE YOUR FIRESTICK BREAKS OUR NO REFUND POLICY STILL APPLIES. IF ITS AN ISSUE OUR END (UNLESS THE SUPPLIER STOPS TRADING) WE WILL TRY OFFER A REPLACEMENT SUB WHEN APPLICABLE.
2.1: INVOICES ARE GENERATED AUTOMATICALLY BY THE SYSTEM 7 DAYS BEFORE THEY ARE DUE.
2.2: PAYMENTS ACCEPTED ARE CREDIT / DEBIT CARD, PAYPAL & CRYPTO (BTC ETC)
2.3: PAYMENT FOR SUBS / TOPUPS ARE MADE VIA THE CUSTOMER AREA. PLEASE NOTE IF YOU ARE PAYING VIA CREDIT OR DEBIT CARD PLEASE USE THE PAYMENT LINKS THAT CORRESPONDS TO YOUR SUBSCRIPTION AND BILLING CYCLE BY GOING TO: HTTPS://BILLING.NOVEA-HOSTING.COM
2.4: PAYMENTS VIA CRYPTO (BTC ETC) IS A MANUAL PROCESS YOU WILL NEED TO LOGIN TO YOUR CUSTOMER AREA TO PAY ANY INVOICES WHEN DUE. PLEASE NOTE CRYPTO CAN TAKE TIME TO APPLY SOMETIMES SO ONLY PAY THE INVOICE ONCE.
2.5: IF YOU WANT TO CANCEL YOUR SUB PLEASE DO SO AT LEAST 7 DAYS BEFORE THE NEXT DUE DATE BY CHOOSING THE RELEVANT SUB & CLICKING THE RED CANCELLATION BUTTON.
2.6: WE WILL TRY TO KEEP YOUR RENEWAL PRICE THE SAME EACH TIME IT IS DUE HOWEVER AT TIMES THIS MIGHT NOT BE POSSIBLE IF COSTS INCREASE FOR SERVERS, CHANNELS ETC FROM SUPPLIERS & THEY HAVE TO AMEND PRICING. IF THIS HAPPENS WE WILL HAVE TO INCREASE OUR PRICES SLIGHTLY TO COVER THE EXTRA COSTS INCURRED. THIS WILL LIKELY ONLY BE AROUND £1 MORE A MONTH IF IT HAPPENED. YOU WILL SEE THE EXTRA CHARGE ON YOUR NEXT INVOICE, IF YOU WOULD LIKE TO CANCEL YOU CAN DO SO FROM THE CUSTOMER AREA (AS ABOVE 1.5)
3: WITH ALL SERVICES LIKE THIS IT WILL NEVER BE 100% ALL THE TIME. SOMETIMES CHANNELS MIGHT STOP WORKING UNTIL THE SUPPLIERS FIX THEM. OFTEN THIS HAPPENS QUICKLY AS THEY OFTEN MONITOR CHANNELS. IF THE ISSUE IS BIGGER THEN A SIMPLE CHANNEL SWAP (SERVER ISSUES ETC) THEY WILL BE BACK ASAP. WE WILL ALWAYS TRY TO NOTIFY OF ANY ISSUES VIA THE CUSTOMER AREA NEWS SECTION, HOWEVER AT TIMES THIS MIGHT NOT BE POSSIBLE IF WE ARE NOT AVAILABLE AT THE TIME. SORRY IF THIS IS THE CASE & WE WILL UPDATE ON THE ISSUE ASAP IF IT HASNT ALREADY BEEN FIXED BY THE SUPPLIERS.
3.1: THERE IS USUALLY NO NEED TO REPORT CHANNELS THAT ARE DOWN AS THEY ARE MONITORED BY THE SUPPLIERS. IF A CHANNEL HAS BEEN DOWN A FEW DAYS PLEASE OPEN A TICKET SO WE CAN CHECK.
3.2: PLEASE DO NOT PURCHASE A SUB JUST FOR ONE CHANNEL AS THE LINEUP COULD CHANGE AT ANYTIME. YOU ARE PURCHASING THE WHOLE CHANNEL LINEUP.
3.3: FOOTBALL IS OFTEN GOOD ON ALL OUR SUBS HOWEVER AT TIMES SOME GAMES MIGHT NOT BE AVAILABLE OR THERE COULD BE ISSUES. THERE IS NO NEED TO REPORT AS THIS IS ALL MONITORED & THE SUPPLIERS TRY TO FIX ASAP WHEN POSSIBLE.
4: YOU MIGHT NEED A VPN TO USE YOUR SUB AT ANYTIME. MOST OF THE TIME YOU LIKELY WONT AS THE SUPPLIERS ARE ALWAYS LOOKING AT WAYS TO FIX ANY BLOCKING ISSUES. PLEASE HAVE ONE IF EVER NEEDED. WE OFFER A VPN SERVICE AT COST ON NOVEA-HOSTING WHICH WORKS VIA A FIRESTICK. PLEASE SEE THE WEBSITE FOR FURTHER INFO & TO ORDER.
5: SORRY SUBS CANNOT BE SWAPPED IF YOU CHANGE YOUR MIND OR WANT TO TRY ANOTHER WE HAVE. YOU WILL NEED TO WAIT UNTIL END OF CURRENT BILLING PERIOD OR ORDER A NEW ONE FROM NOVEA-HOSTING. HOWEVER IF AN ISSUE OCCURS THAT IS AT OUR END WE WILL TRY SWAP YOU OVER THEN (SEE 1 ABOVE)
6: SUPPORT IS NOT 24/7. WE RECOMMEND INSTALLING A FREE APP CALLED DISCORD AND USING THE INVITE URL IN YOUR SUB WELCOME EMAIL IF ITS NON ACCOUNT RELATED (INSTALLING APP ETC) AS WE HAVE VOLUNTEERS WHO CAN LIKELY HELP QUICKER THEN VIA TICKET. IF YOU NEED TO SEND A TICKET WE WILL REPLY ASAP & WILL KEEP YOU INFORMED OF ANY UPDATES TO YOUR ISSUE WHEN POSSIBLE. AT TIMES WE MIGHT NEED TO ESCALATE YOUR ISSUE TO THE SUPPLIERS WHICH WILL TAKE LONGER.
6.1: WE START FROM 1PM UK TIME & FINISH LATE EACH DAY (FINISH TIME WILL VARY). TICKETS & ORDERS WILL BE CHECKED ASAP DURING THESE HOURS. AT TIMES (FOR EXAMPLE FRIDAYS & WEEKEND) WE WILL BE EVEN MORE BUSY SO PLEASE EXPECT A LONGER DELAY.
6.2: SORRY WE DO NOT OFFER ANY FORM OF TELEPHONE COMMUNICATION. ANY COMMUNICATION WITH US IS ALWAYS VIA TICKET IN YOUR CUSTOMER AREA.
7: OUR SUBS ARE POTENTIALLY COMPATIBLE WITH MANY DEVICES. FOR EXAMPLE ANDROID BOXES, IPHONES/IPADS, SMART TVS. ETC. HOWEVER WE WONT OFFICIALLY SUPPORT YOU WITH EVERY DEVICE / APP OUT THERE DUE TO MANY COMPLICATIONS. YOU COULD GOOGLE FOR FURTHER INFO IF YOU WOULD LIKE TO USE ANOTHER APP OR FIND A VIDEO ON YOUTUBE. PLEASE SEE 7.1 BELOW FOR APPS WE CURRENTLY SUPPORT. PLEASE NOTE AT TIMES YOU MIGHT NEED TO TRY ANOTHER APP IF ISSUES WITH THE ONE YOU USE. IT IS RECOMMENDED TO INSTALL AT LEAST 2 APPS.
7.1: WE SUPPORT MOST APPS THAT ARE AVAILABLE. XCIPTV (3 VERSIONS SO TRY ANOTHER IF ISSUES) SMARTERS & TIVIMATE ARE MOST POPULAR. IF ISSUES YOU CAN TRY CHANGE THE PLAYER IN SETTINGS. A FIRESTICK WORKS BEST WITH OUR APPS ALTHOUGH OTHERS ALSO USE OTHER ANDROID DEVICES.
7.2: EACH SUB CAN BE INSTALLED ON AS MANY DEVICES AS YOU LIKE HOWEVER ONLY ONE CAN BE USED AT ONCE. STANDARD HOSTING OFFERS ONE CONNECTION, PREMIUM PRO HOSTING OFFER A FREE MULTIROOM SO THIS CAN BE USED ON A SECOND DEVICE SIMULTANEOUS TO FIRST. BOTH NEED TO BE ON THE SAME IP IN SAME HOUSE.
8: IF A PRODUCT OR SERVICE (SUB) WE SELL STOPS TRADING WE WILL DO OUR BEST TO OFFER AN ALTERNATIVE WHEN AVAILABLE TO DO SO. THIS HOWEVER COULD BE LESS TIME THEN YOU HAVE LEFT OR THE CHANNEL LINEUP COULD SLIGHTLY DIFFER. WE WILL TRY OUR BEST TO HELP OUR RESELLERS HOWEVER IT MIGHT NOT BE POSSIBLE TO MOVE ALL THEIR CUSTOMERS TOO. WE RECOMMEND RESELLERS ONLY OFFER 1 OR 3 MONTH SUBS TO THEIR CUSTOMERS OR INFORM CUSTOMERS THE NATURE OF THIS SO THEY UNDERSTAND SERVICE COULD POTENTIALLY STOP.
9: VOD, 24/7 OR BOTH IS INCLUDED ON OUR SUBS. THIS IS USUALLY A BONUS SO AT TIMES THERE COULD BE ISSUES WHICH THE SUPPLIERS WILL TRY TO FIX WHEN & IF POSSIBLE.
9.1: CATCHUP IS INCLUDED ON SOME OF OUR SUBS. THIS IS USUALLY A BONUS SO AT TIMES THERE COULD BE ISSUES WHICH THE SUPPLIERS WILL TRY TO FIX WHEN & IF POSSIBLE.
10: PLEASE REMEMBER ACROSS ALL OUR SUBS THINGS MIGHT NOT BE 100% PERFECT ALL THE TIME. WHEN ISSUES ARISE THE SUPPLIERS WILL TRY TO FIX ASAP. AT TIMES THERE COULD BE LONGER DOWNTIME THEN PLANNED BUT SERVICE WILL BE RESTORED WHEN POSSIBLE.
11: THESE TERMS CAN BE UPDATED AT ANYTIME WITHOUT WARNING. IF YOU USE OUR SERVICE YOU NEED TO AGREE AT ALL TIMES. PLEASE CHECK BACK AT TIMES INCASE ANY AMENDMENTS. THANK YOU

PLEASE NOTE: ASAP MEANS AS SOON AS POSSIBLE.